Privacy Policy

• We use your information to run Looped24 — not to advertise or sell it.
• What people write stays the source record; AI only assists when asked.
• Optional device storage used to attribute later participation is used only if you allow it. Looped24 may still count an attributed link being opened on the server in aggregate.
• You can export your data or delete your account, and contact privacy@followam.ng at any time.

Looped24 is operated by FollowAm Technologies and Innovations Ltd (Nigeria), the controller for Looped24 account, service, support and platform administration data.

When a host uses Looped24 to collect information from participants or customers for the host's own purposes, that host may have its own controller responsibilities, and Looped24 may process that information on the host's behalf, depending on the context.

• Account and profile data (name, email, optional photo, company and bio).
• Loop content and contributions, including prompts, context and conversation.
• Participant and session identifiers that keep participation continuous.
• Follows, reminders, follow-ups and outcome records.
• Notification preferences and push subscriptions you enable.
• Support communications you send us.
• Security and technical records needed to protect the service.
• Intelligence requests, results and usage metadata (such as model and token counts).
• Aggregate share-attribution measurement, only when you allow it.

• To provide the service you asked for — accounts, Loops, participation, follow-ups and requested Intelligence (contract / service delivery).
• To keep Looped24 secure, prevent abuse and improve the service (legitimate interests).
• Where we specifically ask — such as optional measurement and notification permissions (consent, which you can withdraw).
• Where the law requires us to (legal obligation).

The basis that applies depends on the situation; not every case is identical.

• Supabase — database, authentication and session-backed product data.
• Lovable Cloud / Auth — hosting and authentication infrastructure.
• Google — sign-in, only if you choose Sign in with Google.
• Lovable AI Gateway, currently using a Google Gemini model — for Intelligence you request.
• Firebase Cloud Messaging — push notifications in the Android app.

When you request Intelligence, the relevant conversation material is sent from our servers to the AI provider for that request. Human content remains the source record. AI output can be wrong, is shown alongside the original wording, and never silently changes, sends, closes or owns anything in your workflow.

Our service providers may process information in other countries. Where required, we use appropriate safeguards for those transfers.

We keep information for as long as your account is active and it is needed to provide the service, then delete or anonymise it, unless we need to keep it longer for security, dispute resolution or legal obligations. Hosts decide how long their Loops stay available while their account exists.

Signed-in users can download their data or delete their account from Account › Privacy & Data. Depending on where you live, you may also have rights to access, correct, delete, restrict or object to processing, to data portability, and to withdraw consent. To use them, email privacy@followam.ng.

In the UK you may complain to the Information Commissioner's Office (ICO). In Nigeria you may contact the Nigeria Data Protection Commission where applicable.

See Cookies & Storage for what we store on your device and how to change your choice.

Privacy questions and requests: privacy@followam.ng